Refund policy
Effective: July 2026
We hope you love your new item just as much as we do, however if you’re unhappy, please get in contact with us so we can provide assistance.
-
If you've simply had a change of mind or would like to exchange your item/s, we are more than happy to process a store credit or exchange. Please note, all store credits must be used within a three month period.
-
All store credits will need to be processed in-store or over the phone.
-
All credits must be processed within a single transaction and in the case that the item/s you are purchasing exceed the value of your credit note, you will simply need to settle the remaining amount.
Please ensure you meet the below criteria to be eligible to make a return:
-
Items must be sent back within 10 business days of receiving your items for online purchases or bought back into the store within 7 business days for instore purchases
-
Items must be in original condition, unworn and unwashed with all tags and labels attached, and all goods in their original packaging.
-
Due to hygiene reasons, all jewellery, body suits, swimwear and head-wear cannot be returned.
Upon arrival, if the item is deemed soiled or damaged, we reserve the right to refuse an exchange or store credit.
All items returned from an online purchase due to change of mind are to be returned via tracked post at the customer’s expense. Make it a Home cannot be held accountable for any items that are lost in transit to us. Please note that exchanged item will incur a $10 flat rate shipping fee which will be invoiced before correct item is processed for delivery.
Please note we are unable to provide a refund unless the item is faulty. If this occurs, we will need images sent to ‘Makeitahome5558@gmail.com’ and the item to be returned so our team can assess the item before a refund is issued.
All sale items are final sale and cannot be exchanged or refunded, this applies for instore and online purchases. If you have any questions, please feel free to reach out via phone or email!